JPMorgan Chase

March 2020 to Current

Over the past 4 years at Chase, I have worked within the user experience team focusing on the call center servicing applications. Our goal has been to create a new servicing application that could service all types of accounts at Chase and exponentially improve the work lives of many of the employees at Chase. With a strong background in visual design, I started building a pattern library for the team. One of my main roles has continued to be a guide and teacher - helping other teammates and teams learn to design their individual products in a way that eventually builds a cohesive application.

My main focus on the team has been the customer search and customer summary functionality. These two products within the application have served to be the foundation for the application. My product team has entered into a pilot phase with a small population of our specialists and continue to iterate and improve based on screen recordings and feedback.

While designing the initial design and subsequent updates, I helped conduct UX research using interviews, card sorting, click through prototypes with preference testing, role play usability testing, and general one-on-one feedback sessions. Through user research and UX best practices I'm able to inform each choice I make in the design.

At Chase I have strived to join in and help make the workplace inclusive and to find ways to build community. I organize a book club, present information on inclusion - inclusing neurodiversity and other hidden disabilities, and organize and run the recognition portion of the quarterly all hands.

I am unfortunately not able to provide actual images of my work at Chase, but I am happy to talk through my role and experience.

UI Design
Pattern Library Design
Figma
Storybook
Development Deliveries